The California Department of Managed Health Care (DMHC) is a consumer protection agency that was established in 2000 to ensure that healthcare consumers receive the right care at the right time. Its mission is to protect consumers' rights and guarantee a stable health care delivery system. The DMHC encourages health plan members to file a complaint or appeal with their health plan if they have any issues with enrollment or coverage. The DMHC also works closely with managed care plans that have a restricted license from Knox-Keene, such as Canopy Health.
This agency provides essential services to consumers and medical providers, and it monitors the operations of hundreds of managed care plans operating in the state. The employees of the DMHC are responsible for regulatory activities that guarantee that healthcare consumers receive the right care at the right time. As is the case in any call center, some of the consumers who call can be difficult, especially when it comes to sensitive issues such as people's concerns and complaints about health care.
